I just wanted to pop in here as myselfand say a personal thank you to those of you who were so supportive of the @bathcsc social media activity I have been doing at Bath Bus Station. Many in this group were our earliest adopters (of course!), our strongest advocates and our highest users. I am really grateful for your support and genuinely sorry that I haven't been able to keep it going. I have done my best for you all and do hope that the experiment has made a difference, both for you and for First as a company, as this was my only aim from the outset.
Look forward to seeing you all at the next BathCamp as @custardether.
Thanks again!
Kirsty
I'm sure everyone else will feel much the same as me: really sad to see the end of a genuinely useful service, and also very grateful to you for putting in what was undoubtedly a whole bunch of hard work in providing that service. I also personally know very well what hard work it is doing stuff like this in the face of what is (I'm guessing) a pretty traditional approach to customer service, and for that you get double quantities of respect :-)
For anyone that hasn't picked up on this thread - please read this blog post and make your thoughts on the service (and demise of said service!) known in the comments or via bath.csc@firstgroup.com.